Support
One inbox, real responses.
No tickets, no levels, no AI summary auto-responses. The same person who wrote the code reads your email.
The contact form is the primary channel
The contact form reaches the team directly. Include:
- ·Your workspace slug (find it in Account › Workspace).
- ·The funnel ID or build ID, if there is one (the URL contains it).
- ·A short description of expected vs actual behaviour.
- ·A screenshot if visual, the audit log if behavioural.
GitHub
Bug reports + feature requests
Public roadmap lives here. Best place for reproducible bugs that aren't account-specific.
github.com/anteai/crmdoc-mcp ›Status
Service health and incidents
Check here first. If a service is degraded, your issue is probably ours, not yours.
crmdoc.ai/status ›What each tier gets
| Tier | Channel | Response | Coverage |
|---|---|---|---|
| Self-host | Community | Best-effort | GitHub issues. Pull requests welcome. |
| 14-day trial | Community | Best-effort | GitHub + email during your trial. Upgrade for SLA-backed support. |
| Solo | 24 business hours | Via the contact form. Build IDs accelerate resolution. | |
| Studio | Priority email | 8 business hours | Same address, flagged Studio. Includes deploy triage and adapter help. |
| Agency | Dedicated channel | 4 business hours | Telegram or Slack Connect. White-label deploy support. Reseller billing escalations. |
Business hours are Mon-Fri 09:00-18:00 AEST (Brisbane). Critical outages get triaged off-hours via the status page.
Outage or data emergency
If a deploy corrupted CRM state, mention "data emergency" in the subject. We jump on these immediately regardless of tier. No invoice attached if the fault is ours.